MUMBAI: The National Payments Corporation of India (NPCI) has said that users can now get disputes on Unified Payments Interface (UPI) platform transactions redressed using the BHIM app.
To start with, the NPCI has gone live on the BHIM app for customers of SBI, Axis Bank, HDFC Bank and ICICI Bank. Customers of Paytm Payments Bank and TJSB Sahakari Bank shall also be able to get the advantage of UPI-Help soon.
Other banks will be activated in the coming months. Also, banks and fintechs have been providing help feature in their proprietary applications.
The requirement to have an in-app redressal mechanism for grievances was mandated by the Reserve Bank of India to increase confidence in digital payments. The NPCI has launched UPI-Help on its app as part of its Digi-Help initiative.
The new feature will enable users to check the status for pending transactions, raise a complaint about transactions that have not been processed or money not credited to the beneficiary or raise a complaint in respect of merchant transactions.
In case of pending transactions where the user doesn’t take any action, the UPI-Help shall also proactively attempt to auto-update the final status of the transactions on the app.